Returns & Refunds policy

Last Updated: [10th March 2026]

At Seventy, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the terms below.

1. 14-Day Return Period

Customers have the right to request a return within 14 days of receiving their order, in accordance with UK consumer protection regulations.

To start a return, please contact us at:

• Email: support@theseventy.shop

• Please include your order number and the reason for the return.

2. Return Conditions

To be eligible for a return, items must:

• Be unused and in original condition

• Be returned in the original packaging

• Not show signs of damage caused by the customer

• We reserve the right to refuse returns that do not meet these conditions.

3. Return Process

• Once your return request is approved, we will provide instructions on how to send the item back.

• Customers are responsible for safely packaging returned items.

• We recommend using a tracked shipping service for returns.

4. Refunds

• After the returned item is received and inspected, we will notify you regarding the status of your refund.

• If approved, the refund will be processed to your original payment method within 5–10 business days.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the item

• Photos of the packaging

We will resolve the issue by offering a replacement or refund where appropriate.

6. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons.

These items will be clearly indicated where applicable.

7. Late or Missing Refunds

If you have not received your refund after 10 business days:

• Check with your bank or payment provider

• Contact your card issuer

If the issue continues, contact us at:

support@theseventy.shop

8. Contact Information

If you have questions regarding returns or refunds, please contact us:

• Business Name: Seventy

• Email: support@theseventy.shop

• WhatsApp: +447886589647